Returns

Eligible Returns

We accept returns on non-personalized items under the following conditions:

• The item is unused and in original condition
  
• The return request is submitted within 14 days of delivery
  
• The item is returned with all original components
  

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
  
• Items marked as final sale
  
• Items that show signs of use or damage after delivery
  

Replacements

We will provide a replacement at no additional cost if your order arrives:

• Damaged
  
• Defective
  
• Incorrect due to our error
  

Replacement Requests

To request a replacement, please contact us within 48 hours of delivery and include:

• Your order number
  
• Clear photos of the item
  
• Photos of the packaging (if damaged)
  

Approved replacement requests will be processed and shipped as quickly as possible.

Refunds

Approved Refunds

Refunds are issued only after:

• The returned item is received and inspected (if applicable)
  
• The refund request meets the criteria outlined in this policy
  

Refunds are issued to the original payment method.

Refund Processing Time

Once approved, refunds typically process within 3–10 business days, depending on your payment provider.

Non-Refundable Charges

• Shipping fees are non-refundable unless the error was ours
  
• Personalized items are non-refundable unless damaged or incorrect
  
• Orders delayed by carriers are not eligible for refunds
  

Cancellations

Orders may be canceled within 2 hours of purchase, provided production has not started.

Once an order enters production or ships, it cannot be canceled or refunded.

Lost or Missing Packages

If tracking shows an order as “Delivered” but it has not been received:

• Please verify the delivery address
  
• Check with household members or nearby locations
  
• Contact the shipping carrier for confirmation
  

Refunds or replacements for lost packages are evaluated on a case-by-case basis in accordance with carrier policies.

Exchanges

We do not offer direct exchanges.

If eligible, you may return a qualifying item and place a new order.

How to Request a Return or Refund

To initiate a return, replacement, or refund, please contact us at:

Email: [Insert your customer support email]

Please include your order number and a brief description of the issue.

Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting, with the updated date reflected above.

Contact Information

Business Name: ColorFlow Creations

Website: https://colorflowcreation.com

Customer Support Email: colorflowcreation@gmail.com